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Community Guidelines

Creating a safe and secure environment for everyone

General Guidelines

Be respectful to each other

  • Always be kind and respectful when communicating with others on the platform. Profanities, obscenities, discrimination of any form will not be tolerated on our platform. Outside does not allow for any form (or promotion) of harassment or discrimination based on, but not limited to, age, race, gender, ethnicity, religion, sexual orientation, marital status or disability.

  • For more information, you may refer to the guidelines outlined by the Tripartite Alliance for the Fair & Progressive Employment Practices here.

Safety and Security

  • Outside only allows for legal and appropriate gigs to be reflected on our platform, any posting that is considered unlawful or inappropriate will be taken down without notice, and any necessary follow-up action may be taken.

  • Outside also strongly encourages all users of the Outside platform to operate in accordance with prevailing health advisories, such as the COVID-19 guidelines.

  • Do not disseminate any information concerning any personal identifiers or business operations without explicit permission of all parties involved.

  • Do not impersonate others, use only your own identity as you send offers and perform jobs, this allows for your own skills to be verified and it will create a safer environment for the community.

Be Understanding

  • “Anything that can go wrong will go wrong” – Murphy’s Law

    Unforeseen circumstances can arise at any time, for anyone. Such instances could result in delays or mistakes that affect the job progress and completion. Let’s try our best to be empathetic and understanding where we can, and offer our patience, understanding, and help to other users and clients from the community.

Reporting and Support

We understand that there are varying situations and circumstances that may lead to misunderstandings. If there is any situation that requires our attention and assistance, kindly note down all relevant details and share it with the Outside team at hello@outside.sg. The Outside team will conduct thorough investigations wherever necessary, and offer our fullest support within our means to any affected parties.

Proven violation of Outside’s Community Guidelines can and will result in loss of access to our platform and services, we will also offer our support should any severe cases require legal actions.

For a faster clarification for your enquiries, do look through our knowledge base if you have any enquiries before you reach out to us.

Business Guidelines

To ensure a better experience for yourself and our community, we seek your consideration to abide by our guidelines and ensure a safe and fair experience for the agents.

Fair Compensation

  • Every agent wants to be compensated well for their efforts; understanding the market rate and pricing your jobs appropriately will increase the likelihood that agents will take up your jobs. Every job template comes with a recommended price to ensure that Outside agents are compensated fairly, reducing the price may lead to fewer offers for the jobs posted.

Treat Agents Fairly

  • Be considerate and treat agents like one of your own team members, give them appropriate guidance and breaks, a little goes a long way and this could potentially make for a better work performance and them returning to work for you!

Be Detailed and Professional

  • Include all necessary details and information so that the taskers know exactly where and what they need to do. This helps users to better assess if they can complete the required task and ensure a smoother transaction and completion of your job. 

  • We encourage you to anticipate if there might be any potential cause for confusion and discomfort for the agents; remember that these agents may be new to the industry and its practices.

  • Assign a team member to perform on-the-job training (OJT) where necessary. This helps your hires to better understand how you would like to get things done, improving the overall experience for everyone. Not only will this help agents to improve their skills, but they will be more likely to return for future jobs with these skills they learned from you!

Be a Responsible Hirer

  • Make sure that what the agents do are consistent with the job description provided in the posting. If the agents have worked overtime and sent in OT approval(s), do approve it as soon as you can verify them so that they are compensated fairly. 

  • Utilise your knowledge of the best practices in the industry to make the required precautions and structure to ensure safety for the assigned agents. 

  • We will not tolerate any posting that exposes agents to any unnecessary risks and we will not hesitate to take down jobs that are seen to be dangerous or fraudulent.

Agent Guidelines

To make the best out of your experience working on Outside, we seek your assistance in ensuring that the platform is not misused and that our clients could reliably hire agents like yourself from our community.

Be Honest

  • Do not intentionally delay the completion of jobs in an attempt to try and claim overtime pay.

  • Do not fraudulently represent your qualifications or skills.

  • Do not send someone else in your place to work on the job.

  • Fraudulent behaviour can lead to your account suspension and depending on the severity; prosecution via legal means if the hirer wishes to pursue.

Do Your Best

  • Businesses are constantly looking out for hard working agents who can complete the jobs effectively, and you will be rewarded with great ratings to help you stand out even more! Good work ethic and initiative are more ways to sweeten the deal.

Be Responsible

  • Send offers and commit to jobs only when you are sure you can show up and complete it well. Cancellation of jobs will frustrate and affect businesses as they scramble for replacements for their operations. 

  • If you are unable to make it on time or unable to turn up for the job, please let the hirer know as soon as possible so that they will have as much time as possible to make the arrangements necessary.

Be Punctual, Be Ready

  • Arrive punctually and be dressed for the job. Better yet, arrive before the job begins if you can. Arriving early shows readiness and provides a good first impression. 

  • Make sure you are physically ready for the job; have an early rest the night before and proper meal(s) before you show up.  

Communicate with Considerations

  • Take the initiative to communicate with the hirer if there is anything that you might need to clarify. This reduces any disruptions during the job and would improve your overall experience.

  • Additionally, businesses are often busy as they handle their daily operations, and they may be unable to respond that quickly. Avoid sending them too many messages in a short period of time. 

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